Privacy Policy

Luxe Environments Real Estates & Auctions (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard personal information through our website www.luxeenvrealestatesandauctions.com and in the course of providing real estate services.

 

1. Personal information we collect

We may collect personal information including, but not limited to:

• Name

• Email address

• Phone and mobile numbers

• Residential or postal address

• Property details and preferences

• Identification information (where required for transactions or legal obligations)

• Financial or payment information (e.g. for property management, deposits or fees)

• Information relating to buying, selling, leasing, managing or auctioning property

• Website usage data such as IP address, browser type and cookies

 

2. How we collect personal information

We collect personal information when you:

• Visit or use our website

• Submit enquiries or forms online

• Contact us by phone, email or in person

• Engage us to buy, sell, manage or auction a property

• Register for inspections, auctions or newsletters

• Enter into contracts or agreements with us

We may also collect personal information from third parties such as:

• Buyers, sellers, landlords and tenants

• Referees and service providers

• Public registers and government agencies where authorised by law

 

3. Purpose of collection and use

We collect and use personal information to:

• Provide real estate, property management and auction services

• Facilitate property sales, purchases, leasing and auctions

• Communicate with clients and respond to enquiries

• Manage tenancy and property management obligations

• Comply with legal and regulatory requirements

• Improve our website, services and customer experience

• Send marketing or promotional communications (where permitted by law)

 

4. Disclosure of personal information

We may disclose personal information to:

• Buyers, sellers, landlords, tenants and prospective clients

• Auctioneers, solicitors, conveyancers and financial institutions

• Tradespeople and contractors involved in property services

• Marketing, IT, website hosting and data storage providers

• Government authorities or regulators where required by law

We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy obligations.

 

5. Overseas disclosure

Some third-party service providers (such as cloud storage, email or marketing platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy standards consistent with Australian law.

 

6. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

When personal information is no longer required, it is securely destroyed or de-identified in accordance with legal requirements.

 

7. Access and correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests can be made using the contact details below. We may require identity verification before processing requests.

 

8. Cookies and website analytics

Our website may use cookies and analytics tools to:

• Improve website performance and functionality

• Analyse website traffic and user behaviour

You can disable cookies through your browser settings, however this may affect website functionality.

 

9. Direct marketing

We may use personal information to send marketing communications about our services. You can opt out at any time by:

• Using the unsubscribe option in communications, or

• Contacting us directly

 

10. Complaints

If you believe we have breached your privacy or mishandled personal information, you may lodge a complaint by contacting us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website.

 

12. Contact details

For questions, access requests or privacy complaints, please contact:

Luxe Environments Real Estates & Auctions
Website: www.luxeenvrealestatesandauctions.com.au
Email: info@luxeenvrealestatesandauctions.com
Phone: 0426386671